Sign in
Conny Cooper supports Sign in with Apple, Google Sign-In, and email with password. Use the same method you used when creating the account. If access still fails, contact support and identify the method—never send your password.
Contact
Tell us what you need help with.
Email support
Write to support@connycooper.com and include the sign-in method or feature involved, what you expected, and what happened.
Do not include passwords, payment-card information, or prescription images unless support specifically asks for information through an appropriate channel.
Common topics
Quick help
Prescriptions and scanning
Camera images, photos and PDFs use on-device Apple text extraction. Check every extracted medicine, dosage and schedule against the original prescription before confirming. Manual entry does not use OCR.
Reminders
Check the medication schedule in Conny Cooper and confirm that notifications are allowed in iOS settings. Reminders support organisation but do not replace professional instructions or your own checks.
Conny Cooper Super
Super purchases, renewals, trials or promotions, and billing are managed through Apple. Current offer details are shown before purchase in the App Store purchase flow.
Restore Purchases
Use Restore Purchases in the app while signed in to the Apple account used for the purchase. Subscription management and cancellation are available through your Apple account settings.
Privacy requests
To ask about access, correction, deletion or another applicable privacy right, email support@connycooper.com. We may need to verify your identity before completing a request.
Your account
Sign Out and Delete Account are different.
Sign Out
Signing out ends the current session. It does not delete your account or the account-linked information held for the service.
Permanent account deletion
In the app:
- Open Profile.
- Choose Delete account & data.
- Review the warning and confirm permanent deletion.
Apple-linked accounts may require Apple authorisation to complete revocation. The authenticated server-side process deletes the Supabase account and associated profile or replica rows. After remote deletion succeeds, Conny Cooper erases owned local app data, the local prescription archive, and managed reminders or alarms.
If remote deletion fails, local information is not falsely erased as though the account had been deleted. Contact support@connycooper.com if you need assistance.
Medical and emergency help
Conny Cooper and Cooper are not a doctor, pharmacist, diagnostic service or emergency service. Support cannot provide medical advice or make treatment decisions.
Contact a qualified healthcare professional about medications, symptoms or treatment. For a medical emergency, contact your local emergency services.